TextSieve
Technical Support
Need help with TextSieve? This page covers setup, custom rule tuning, troubleshooting, and privacy-safe support. We cannot remotely view your messages, contacts, rules, or device data.
Email: chen1009799736@foxmail.com
When contacting support, include your iOS version, TextSieve app version, device model, and a short description of the issue. Please redact phone numbers, verification codes, tracking links, addresses, and other sensitive message details unless you intentionally choose to include them.
TextSieve does not provide a developer dashboard, remote account, cloud message database, or analytics console. Support can only review the information you choose to send by email.
If you are reporting a missed spam or scam message, a redacted example is usually enough. You can remove names, phone numbers, one-time codes, addresses, links, and any personal details before sending it.
Confirm that TextSieve is selected in iOS Settings under Messages and Unknown & Spam. The exact Settings path may vary by iOS version. Open TextSieve once after installing or updating the app so the latest rules are saved for the message filter extension.
Add trusted senders to the whitelist, lower the weight of aggressive keyword rules, disable categories you do not need, or raise the filtering threshold in the app.
Add a sender rule, keyword rule, or suspicious-link pattern that matches the message. TextSieve is customizable, so your local rules can be tuned for the message types you receive most often.
Rules are stored locally for privacy. TextSieve does not upload rules to a cloud account. Use the app's import and export tools if you want to move a rules file yourself.
No. Message classification runs on device through Apple's SMS filtering framework. TextSieve does not send SMS content, senders, classifications, or custom rules to the developer.
No. TextSieve has no ads, no advertising SDKs, no analytics SDKs, and no cross-app tracking.
No filtering tool can guarantee perfect results. TextSieve is designed to reduce unwanted messages while letting you tune rules for your own needs.
No. We do not receive your SMS content, contacts, sender list, rules, or classification history. If you ask for help, support can only review the details you voluntarily include in your email.